Life Drop UAE | Safe & Healthy Drinking Water Solutions, RO Purifiers & AMC Dubai

1. About Life Drop

Life Drop Water Technology Trading LLC is a UAE-based company providing premium water purification solutions for homes and businesses. Our services include supply, installation, filter replacement, preventive maintenance, Annual Maintenance Contracts (AMC), repairs, and after-sales support across the United Arab Emirates.

By purchasing our products or using our services, you acknowledge and agree to these Terms & Conditions.

2. Products & Services

We provide the following products and services:

Residential & Commercial Water Purifiers
Professional Installation
RO System Maintenance
Scheduled Filter Replacement
Annual Maintenance Contracts (AMC)
Water Quality Testing
Repairs & Technical Support

3. Pricing & VAT

All prices are quoted in UAE Dirhams (AED).
Prices include applicable VAT unless otherwise stated.
A VAT invoice will be issued for every completed purchase.
Prices are subject to change without prior notice.

4. Payment Terms

Full payment is required before installation unless otherwise agreed.
We accept Cash, Bank Transfer, Debit/Credit Cards, Apple Pay, and Google Pay.

5. Professional Installation

Installation is performed by trained technicians.
Customers must provide access to water and electricity.
Additional plumbing or electrical work will be charged separately.
Installation schedules depend on technician availability.

6. Complimentary Service & Annual Maintenance (AMC)

Certain products may include complimentary service and maintenance for a limited period from the date of installation, subject to the applicable product, package, or promotional offer.

Professional installation by authorized technicians (where applicable).
Scheduled preventive maintenance visits in accordance with the applicable service plan.
Inspection, cleaning, testing, and general servicing of the water purification system, as deemed necessary.
Replacement of filters, consumables, or other components, where included under the applicable warranty, complimentary service plan, or AMC.
Performance and water quality checks during scheduled service visits.

The number of complimentary service visits, service intervals, replacement parts, and maintenance scope may vary depending on the product model, warranty terms, purchased AMC plan, or promotional offer. Life Drop Water Technology Trading L.L.C. reserves the right to modify service schedules where operationally required.

7. Filter Replacement

Recommended filter replacement schedules are based on normal household usage. Actual replacement intervals may vary depending on water quality, TDS level, water consumption, storage tank condition, and local water supply.

Our technicians may recommend earlier or later replacement after inspection.

8. Product Warranty

Warranty is valid only upon presentation of the original purchase invoice. Warranty duration is generally 12 months (or as specified for the purchased model).

Warranty Covers:

Manufacturing defects.
Factory component failure under normal operating conditions.

Warranty Does Not Cover:

Filters and consumable items.
Physical or accidental damage.
Improper installation by third parties.
Electrical fluctuations or power surges.
Damage caused by poor plumbing or water supply.
Misuse, negligence, or improper maintenance.
Unauthorized repairs or product modifications.
Normal wear and tear.

9. Cancellation & Refund Policy

Orders cancelled before dispatch may be eligible for a refund.
Installed or used products are non-refundable.
Completed installation and service charges are non-refundable.
Approved refunds will be processed through the original payment method.

10. Customer Responsibilities

Provide accurate installation details and contact information.
Ensure access to water and electrical connections.
Operate the purifier according to the user instructions.
Arrange timely maintenance and filter replacement.

11. Limitation of Liability

Life Drop Water Technology Trading LLC shall not be liable for indirect, incidental, or consequential damages resulting from improper use, plumbing issues, electrical failures, water supply interruptions, or circumstances beyond our reasonable control.

Our maximum liability shall not exceed the purchase value of the relevant product or service.

12. Privacy Policy

Customer information collected through our website, phone, WhatsApp, email, or service requests is used only for installation, maintenance, warranty, customer support, and related communications.

We do not sell or share customer information with third parties except where required by applicable law.

13. Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Dubai, UAE.

14. Contact Information

Life Drop Water Technology Trading LLC

Office 806,
Plaza Building,
Al Maktoum Street,
Dubai, United Arab Emirates.

Phone: +971 52 620 3043
Email: info@lifedropuae.com